Refund policy

RETURN AND REFUND POLICY

Last updated: September 1, 2026

OVERVIEW

KAVALE faucets are made to order. We carefully inspect every product before shipment.

We accept eligible return requests within 30 days after delivery, subject to the conditions below.

ORDER CANCELLATIONS

You may request a full cancellation and refund within 24 hours after placing your order by contacting info@kavaledesign.com.

Because our products are made to order, production may begin shortly after the 24-hour cancellation period. After this period, cancellation or changes cannot be guaranteed.

If we approve a cancellation after production has started, reasonable production costs may be deducted from the refund. We will inform you of any deduction before completing the cancellation.

If we are unable to deliver to the address provided and the customer cannot provide an eligible replacement address within 3 business days, the order will be canceled and fully refunded, including the shipping charge.

RETURN ELIGIBILITY

To request a return, please contact us within 30 days after delivery.

To be eligible for a return, the product must be:

• Unused and uninstalled
• Free from scratches, water marks, installation marks, or other damage
• In its original condition
• Complete with all parts, accessories, manuals, and protective materials
• Returned in its original packaging
• Accompanied by proof of purchase

Products that have been installed, connected to a water supply, altered, damaged, or used are not eligible for return unless a verified manufacturing defect existed before installation.

RETURN AUTHORIZATION

All returns require prior authorization from KAVALE.

To request a return, email info@kavaledesign.com with:

• Your full name
• Your order number
• The product you wish to return
• The reason for the return
• Clear photographs or video of the product and packaging

Do not return any product to our registered business address without authorization.

If your return is approved, we will provide the correct return address and shipping instructions. Unauthorized returns may be refused and may not qualify for a refund.

VOLUNTARY RETURNS

For an eligible return that is not caused by a product defect, shipping damage, or an error by KAVALE:

• The customer is responsible for return shipping costs.
• The original shipping charge is non-refundable.
• A 15% restocking fee will be deducted from the product refund.
• The customer must use a tracked and adequately insured shipping service.
• The customer is responsible for the product until it is received at our designated return address.

Any customs charges, taxes, storage fees, or carrier charges arising from a voluntary international return may be deducted from the refund.

DAMAGED, INCORRECT, OR DEFECTIVE PRODUCTS

Please inspect your order promptly after delivery.

If the product arrives damaged, if you receive an incorrect product, or if an item is missing, contact us within 7 days after delivery.

For an apparent manufacturing defect discovered before installation, contact us within 30 days after delivery.

Please provide:

• Your order number
• Photographs of the outer packaging
• Photographs of the shipping label
• Photographs or video clearly showing the problem
• Photographs of all products and components received

Do not install or use a product that appears damaged, incorrect, incomplete, or defective.

Please retain the product, shipping carton, label, protective materials, and all original packaging while we investigate the issue.

After reviewing the evidence, we may provide an appropriate solution, including replacement parts, repair, replacement, partial refund, or full refund.

When the problem is confirmed to have been caused by KAVALE or the shipping carrier, KAVALE will cover reasonable approved return or replacement shipping costs.

NON-RETURNABLE ITEMS

Returns will not be accepted for:

• Installed or used products
• Products damaged during installation
• Products damaged by improper handling, misuse, modification, or unauthorized repair
• Products damaged by improper plumbing, excessive water pressure, unsuitable cleaning products, or failure to follow installation and care instructions
• Products missing parts, accessories, or original packaging
• Unauthorized returns
• Special custom products described as final sale
• Gift cards, if offered

Minor variations in color, texture, patina, or finish that are normal characteristics of metal, handcrafted, or made-to-order products are not considered defects.

Colors and finishes may also appear slightly different depending on screen settings, lighting conditions, and surrounding materials.

REFUNDS

After an authorized return is received, we will inspect the product and notify you whether the refund has been approved.

Approved refunds will normally be processed within 5 business days after inspection and issued to the original payment method.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original shipping charges are refundable only when:

• The order is canceled within the eligible cancellation period;
• KAVALE shipped the wrong product;
• The product is confirmed to be defective; or
• The shipment is confirmed lost or materially damaged by the carrier.

If more than 10 business days have passed since we confirmed that a refund was issued, please contact info@kavaledesign.com.

EXCHANGES

We do not currently offer direct exchanges for change-of-mind returns.

If an eligible product needs to be replaced because it is defective, damaged, incomplete, or incorrect, we will provide replacement instructions after reviewing the claim.

CONSUMER RIGHTS

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer protection laws.

For questions about returns, cancellations, or refunds, please contact:

KAVALE
Operated by: Kaiping Nomona Plumbing Technology Development Co., Ltd.
Email: info@kavaledesign.com