Shipping policy

SHIPPING POLICY

Last updated: September 1, 2026

SHIPPING DESTINATIONS

We currently ship only to physical street addresses within the 48 contiguous United States and Washington, DC.

We do not currently ship to:

• Alaska
• Hawaii
• Puerto Rico
• U.S. territories
• APO, FPO, or DPO military addresses
• P.O. Boxes
• Parcel lockers

Customers must provide a valid physical street address within our supported delivery area.

MADE-TO-ORDER PROCESSING TIME

KAVALE faucets are made to order.

Production normally takes approximately 4–12 weeks after payment and all product specifications have been confirmed.

Production time is separate from shipping time. Customers will receive a shipping notification after production is complete and the order has been dispatched.

SHIPPING METHODS AND RATES

We currently offer the following shipping methods:

Faster Ocean Shipping — Duties Included
Shipping charge: USD $69
Estimated delivery time: 20–30 business days after dispatch.

Standard Ocean Shipping — Duties Included
Shipping charge: USD $65
Estimated delivery time: 25–40 business days after dispatch.

Business days exclude weekends and public holidays.

DELIVERY ESTIMATES

All delivery times are estimates and are not guaranteed.

Ocean shipping may include warehouse processing, vessel scheduling, ocean transportation, customs clearance, and final delivery by UPS or FedEx.

Carrier transit estimates may be calculated from the vessel departure date or the date the shipment becomes available for pickup in the United States. Additional time may be required before sailing, during customs clearance, or for final delivery.

Customs inspections, port congestion, vessel delays, carrier delays, weather conditions, public holidays, incorrect addresses, and other circumstances outside our reasonable control may extend the estimated delivery time.

IMPORT DUTIES AND CUSTOMS CHARGES

For orders shipped to the 48 contiguous United States and Washington, DC, applicable import duties and standard customs clearance charges are included in the product price and paid by KAVALE.

Customers will not be required to pay additional import duties upon delivery.

Shipping charges are displayed and charged separately at checkout.

State or local sales tax, where legally required, may be calculated separately at checkout. Sales tax is different from import duties and is not included in this policy.

Additional charges resulting from an incorrect or incomplete shipping address, refusal of delivery, storage, redelivery, or inaccurate information provided by the customer are not included.

If a carrier requests payment of import duties upon delivery, please contact us before making payment or refusing the shipment so that we can assist.

TRACKING

Tracking information will be sent to the email address provided at checkout when it becomes available.

For ocean shipments, tracking may not become active until the shipment has cleared customs and has been transferred to UPS or FedEx for final delivery.

Temporary gaps in tracking updates may occur while the shipment is in ocean transit or undergoing customs clearance.

SHIPPING ADDRESS RESTRICTIONS

Customers are responsible for providing a complete and accurate shipping address, telephone number, and email address.

Please enter a physical street address within the 48 contiguous United States or Washington, DC. We cannot deliver to P.O. Boxes, parcel lockers, APO/FPO/DPO addresses, Alaska, Hawaii, Puerto Rico, or U.S. territories.

If an unsupported shipping address is submitted and payment has already been completed, we will contact the customer to request an eligible physical street address.

Production will not begin until the shipping address has been confirmed.

If an eligible address cannot be provided within 3 business days, the order will be canceled and the full order amount, including shipping charges, will be refunded to the original payment method.

ADDRESS CHANGES

Please review all shipping information carefully before completing your order.

If you need to correct or change your shipping address, contact us as soon as possible. Once an order has been dispatched, we cannot guarantee that the carrier will be able to change or redirect the shipment.

Additional shipping, redelivery, storage, or return costs resulting from incorrect or incomplete customer information may be charged to the customer.

DELIVERY ISSUES

If your order appears to be significantly delayed, lost, or damaged during transportation, please contact us. We will assist you in requesting an investigation with the shipping carrier.

For shipments with visible damage, please photograph the outer packaging before opening the package.

Please retain the product, outer carton, shipping label, protective materials, and all original packaging until the issue has been resolved.

Customers should not refuse delivery solely because the outer packaging appears damaged unless instructed to do so by KAVALE or the shipping carrier.

POLICY UPDATES

We may update available shipping methods, shipping rates, carriers, supported delivery areas, and estimated delivery times from time to time.

Changes to this Shipping Policy apply to future orders and do not retroactively change the shipping terms of orders that have already been accepted.

For questions about shipping or delivery, please contact:

KAVALE
Operated by: Kaiping Nomona Plumbing Technology Development Co., Ltd
Email: info@kavaledesign.com